Retail/Customer Service Centre Assistant (Fixed Term Contract)

Equip Outdoor Technologies UK Ltd specialise in the design, contract manufacture and supply of imported technical outdoor clothing and equipment under two leading aspirational brands - Rab and Lowe Alpine.

Due to the Company’s continued growth we have an excellent opportunity for a part time (34 hpw Monday-Thursday) Service Centre Assistant (fixed term contract until the 29th December 2017) at the UK Warranty Repair service centre based at the Equip Head Office in Somercotes. The UK Warranty Repair service centre is predominantly responsible for all UK warranty and repair issues along with a smaller element of liaising with an International agent/distributor and retailer base.

Key Responsibilities Include:

• Look after all aspects of the factory shop, including stock rotation, stock control merchandising and reporting.
• Oversee the goods in and out process for Warranty/Repair/Down Wash/B2C
• Responsible for our Down Wash Service - Washing and Drying all Rab down filled products.
• Represent the company in a positive way. Promoting our brands, products and services.
• Generate sales opportunities by working to build customer preference for the brands.
• To competently handle consumer questions regarding the Rab and Lowe Alpine product ranges and deliver product advice and suggest suitable kit lists for activities.
• To ensure that service standards are exceptional at all times

Qualifications, Experience and Skills Required:

• Outdoor Retail Experience
• A passion for the outdoors and using clothing and kit in a variety of conditions
• Be customer focused
• The ability to work under pressure in a fast-paced environment to tight deadlines, with the ability to handle multiple projects and priorities.
• Team commitment

• Experience of using Microsoft Office (Word, Excel, Outlook)
• Previous experience dealing with warranty returns

The closing date for applications is Wednesday 31st May 2017.

Interested applicants should apply by emailing an up-to-date CV and covering letter including salary expectations to Lee Jones, HR Coordinator at



















Rab website Lowe Alpine Website
Registered Office: Wimsey Way, Somercotes, Alfreton, Derbyshire DE55 4LS. Registered in England No. 01168470